Return & Refund Policy
At GLOWTANICAL, customer satisfaction is important to us. We take care to ensure that every order is properly packed and delivered.
1. Return Eligibility
Due to the personal-care nature of our products, we generally do not accept returns of opened or used hair oil products for hygiene and safety reasons.
Returns may be accepted in the following situations:
- You received a damaged or leaking product.
- You received an incorrect product.
- Your order arrived with missing items.
2. Reporting a Problem
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs or an unboxing video showing the issue.
- A brief description of the problem.
3. Refunds and Replacements
After reviewing your request, we may offer a replacement or refund, depending on the situation and product availability.
Approved refunds will be processed to the original payment method, where possible. Processing time may depend on your bank or payment provider.
4. Non-Returnable Items
Products that have been opened, used, or damaged after delivery due to customer handling are generally not eligible for return, except where required by applicable law.
5. Contact Us
For return, refund, or replacement requests, contact:
Brand: GLOWTANICAL
Business: VASUDHA NATURAL
Email: pateldipak9510@gmail.com
Phone: +919510756269
We reserve all customer rights available under applicable Indian consumer protection laws.